We want everyone to be able to use the Bio Chain Clinic website. That includes people who use a screen reader, a keyboard, screen magnification or voice control. This page explains what we do about that, and what to do if something gets in your way.
The standard we work to
We're building this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. A full check against that standard hasn't been done yet. So we don't claim the site fully meets it today.
The Web Content Accessibility Guidelines (opens in a new tab) are written by the W3C, the group that sets web standards. Version 2.2 became a W3C Recommendation in October 2023. It's the current version.
A newer version, WCAG 3.0, is still a draft. The W3C says it may take some years to finish. We keep an eye on it. For now we build to WCAG 2.2, because it's the version that can be tested today.
How we check the site
We check the site in 2 ways.
- Automatically, on every build. A tool called axe-core scans each page for missing labels, heading order and other structural issues. The code is also checked against W3C HTML rules. A build with a critical or serious issue can't go live.
- By hand, before each release. A person checks colour contrast and the size of buttons and links in a web browser. They also move through every link, button and form field using only a keyboard.
Automated tools can't find every barrier. Passing them doesn't mean a site meets WCAG. Some checks need a person, such as whether help sits in the same place on each page. We do those checks by hand.
Known limitations
Some steps use services run by other companies. For example, you choose your consultation time on a booking page we don't control. These services may not meet the same standard as our site.
If one of them stops you, call us on 0400 808 970. We'll help you finish that step another way. We'll also raise the problem with the provider.
How to report a barrier
If part of this website doesn't work for you, please tell us. Let us know the page you were on and what happened. It also helps to know your device and browser, or the assistive tool you use. We'll reply as soon as we can. Our email, phone and address are below.
If you're not happy with our reply, you can contact the Australian Human Rights Commission (opens in a new tab). It handles complaints under the Disability Discrimination Act 1992 (Cth).